May I place an order via phone or email?
At this time I am unable to accept orders over the phone or by email. All orders must be placed through the website
I don't see Fat Quarters as an option. Am I able to order Fat Quarters?
Yes, I am happy to cut fat quarters anytime there is enough fabric available to do so. Choose a 1/4 Yard cut in the quantity section and write a note on that fabric asking this be cut as a Fat Quarter before adding it to your shopping cart.
How do I know how much fabric is available?
To find the amount of yardage in stock click on the quantity drop down menu of any product. The numbers on the menu represent what we have in stock.
How is your fabric priced?
The price shown is for one full yard (36 inches) of fabric. Unless otherwise noted i.e. bundles, end of bolts, specialty cuts.
Where is your store located and what are your hours?
I am located in Stafford, Virginia, but I am an online-only store and do not have public hours at the studio. Though an appointment can be made for local pick-up or consultation for quilting services.Online I am open 24 hours a day, 7 days a week worldwide. If you would like to reach me by phone I am normally available from 9am- 5pm Monday - Friday.
What shipping carrier do you use?
Most packages I send are sent through the United States Postal System (USPS). I ship using both First Class Mail and Flat Rate Shipping through USPS.
How long does it take for my order to ship?
I make every effort to ship orders within 24-48 hours. Occasionally there are problems with an order, an address, or the weather will delay shipment of your order.
How long will it take my order to arrive?
For United States customers it normally takes 2-5 business days from the point I ship it to arrive in your mail, depending on how far away you live from Northern Virginia. For International customers it can take 2 -8 weeks. The USPS will not allow us to make a claim on an international package until a full 8 weeks has passed.
How do you obtain my shipping address?
All of the shipping information I have for your order comes to me directly from PayPal. It is important that your shipping address is up to date within your PayPal account.
I don't have a PayPal account, am I still able to order from you?
Yes, you are able to order. While all of our payments are processed through PayPal you are not required to have a PayPal account. When you click on Proceed to Checkout you will be given the choice to pay with either a PayPal account or a debit card, credit card or PayPal credit. Just choose the debit, credit card option and proceed through the payment process.
I have a question about a product. How can I contact you?
You may call me at 540-356-0532 Monday - Friday 9 am - 5 pm EST, email us at email@example.com or use the contact form on the Contact Page.
I would prefer to call you to place an order, may I call you to place an order?
Yes, I would be happy to take your order and payment over the phone. You may call me Monday - Friday 9 am - 5 pm at 540-356-0532.
What payment methods do you accept?
I accept MasterCard, Visa, American Express, Discover and PayPal.
I am an international customer. What additional charges could I have? How is my order declared?
All customs, duties, taxes and exchange rate fees due are the customer's sole responsibility. On the customs declaration form I will list the total of all products purchased (shipping charges will not be included) this will be listed as merchandise. I will not ship international orders as a gift.
Can I track my shipment? Is tracking information available for my package?
Yes, your package can be tracked. When I create the label for your package PayPal will automatically send you an email notice containing your tracking number.
I would like to visit your shop in person, is this possible?
Yes, but only with an appointment (as required by county code) you and even a few of your friends may visit the shop in person. To arrange a private shopping visit contact me at 540-356-0532 Monday - Friday 9 am - 5 pm, through email at firstname.lastname@example.org or through the contact form on the Contact Page.